Controversy over Croydon bus route continues
By Dave Burke
UNDER FIRE: The controversial new 466 bus service
SLAMMED: Our front page report of September 12 exposing the problems with the bus service
FED UP: Sally Eason with her mum Dorothy, who are sick to the back teeth of buses turning around in Tollers Lane, Old Coulsdon
Photo no: CCRKS240908h1 by Kevin Shaw
An under-fire bus company has come in for more flak this week over the controversial 466 route between Croydon and Coulsdon.
Last month, the Advertiser reported how new operators Arriva had been criticised for an unreliable service, caused by faulty new buses.
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Now, people living in Tollers Lane, Old Coulsdon, have slammed the drivers for using their road as a turning circle, kicking up a din in the process.
Among them is 37-year-old mum Sally Eason, who said she is sick to the back teeth of buses turning outside her home.
She told the Advertiser: "It's just a nightmare, it's just extra noise.
"It seems like Croydon Council and Transport for London (TfL) are staying a bit quiet on this.
"We don't want it at all, so I've got no idea why the bus drivers are still coming round here.
"It comes down to TfL not putting any pressure on them."
Councillor Chris Wright, who represents the Coulsdon East ward, told said that buses turning around are causing a huge headache for passengers too.
He said: "People have unfortunately been told to get off the bus at the Tudor Rose (pub) in Old Coulsdon when they wanted to go further on, and the bus turns round and goes back again, which is disappointing.
"I had a meeting with officers on Monday morning, we're still trying to get a definite answer from TfL as to the legal position on whether they're allowed to stop there (Tollers Lane) and for how long."
A town hall spokesman told the Advertiser: "The council has alerted TfL and the management of Arriva to the existence of a problem.
"We understand that they're now looking into the matter and will come back to the council when it's clear exactly what the issues are."
The 466 service hit the headlines two weeks ago when customers complained at the shoddy service they had received since Arriva took over the route from Metrobus at the end of August.
And commuters' woes are continuing.
Frustrated schoolteacher Jenny Moussaoui has written to TfL complaining about the service provided by the 466.
She told the Advertiser: "I am a teacher who lives and works locally, and have been late for work yesterday and nearly late many other times because of the late arrival of the 466.
"I am amazed at how we as passengers seem to just accept this pathetic service.
"We complain to each other before the bus arrives, but then meekly touch in our Oysters and proceed to seethe in silence."
A spokesman from TFL said: "We are aware that there have been some problems on route 466 since its transfer to Arriva on 30 August.
"We are working with the bus operator to ensure these issues are addressed.
"We set performance targets for all bus operators to ensure routes are run efficiently and reliably for passengers. We will continue to work with Arriva to ensure the targets for route 466 are met.
"We would encourage passengers to call London Buses Customer Services on 0845 300 7000 to report any problems they have with the route."