Young mum claims victory in buggy bus doors fight
By Aline Nassif
aline.nassif@essnmedia.co.uk
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VICTORY: Laura Marshall with daughter Elizabeth
A young mum has claimed a significant victory for single buggy users, after being ordered off a bus.
Laura Marshall suffered the indignity of a driver of a 289 bus on Lower Addiscombe Road refusing to let her on.
The 30-year-old, of Kemerton Road, Addiscombe, explained to the driver that her buggy couldn't squeeze through the gangway if she got on through the front door.
She asked for the double doors halfway down the bus to be opened for her and 10-month-old daughter Elizabeth instead.
But the driver insisted the rules only allowed wheelchair users and double buggies through those doors – and refused to open them.
She ended up walking to another bus stop to catch another bus.
At the time of the incident, Transport for London (TfL) reiterated the rules the driver cited were correct.
But this week Mrs Marshall received an e-mail from TfL, in which customers services official James Grant told her the policy was being amended.
He told her: "It has become apparent that pushchairs and single buggies have progressively become bigger and wider.
"We are prepared to allow those with wider single buggies to board through the rear doors.
"They should still check with the driver before doing so, and those with buggies narrow enough to fit through the bus should still board at the front."
"This change in policy should mean (your) situation will not arise in future."
Mr Grant confirmed bus drivers would be issued with the new rules in March.
Mrs Marshall said: "It's a good positive response and as you can imagine I am very pleased with the outcome."







28 Comments
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by Sharon, Croydon
Tuesday, February 23 2010, 9:57AM
“I don't believe that Chantelle and her like are knowingly being rude. I think that they are of the generation that rely on their excuses and use those excuses to pass the responsibility onto others. Chantelle purchased a buggie that in all honesty is not suitable for use on buses, yet that is her only mode of transport. So in her mind because companies make the buggies and those buggies are not suitable for public transport then public transport need to make transport suitable to accommodate her buggie. Madness!”
by Sharon, Croydon
Tuesday, February 23 2010, 9:37AM
“Chantelle, I would have thought that considering you rely on public transport you would have purchased a pushchair that was more public transport friendly. Purchasing a pushchair that only folds when dismantled into two pieces is ludicrous if you don't have your own car. You say you've seen the signs so you know there is a chance that you may be asked to fold your buggie. Surely there have been times where you have had to let a bus go by without getting on because the space is already occupied by other passengers with their buggies. There is enough space on buses already for both wheelchair users and pushchairs, you just need to purchase a buggie that can cope with being folded in one motion if needed. Very rarely have I got on a bus and seen the space having to be cleared to make room for a wheelchair user. Yet this space was designed for wheelchair users and allowed to be used by passengers with buggies. What is needed by passengers with buggies is gratitude to the wheelchair user because if it wasn't for them the space wouldn't be there and common sense when purchasing a buggie, this would also result in consideration for other bus user as they wouldn't have to get beaten up every time you try to ram your too large buggie passed us to get to the space.”
by Anon, Anon
Tuesday, February 23 2010, 9:09AM
“Chantelle - You are obviously 1 of those selfish people that have no consideration for other passengers.
As for your comment about why should you go shopping at certain times. Well, no one is stopping you from finishing your shopping at 5pm, just be prepared to wait an hour for a space on the bus. You have no sympathy from me.
When I used to take my son out shopping I would always make sure I left for Croydon after the morning rush hour and make sure I was on the bus before the evening rush hour.”
by Anon, Anon
Tuesday, February 23 2010, 12:20AM
“Not all people in wheel chairs have people with them, some rely on help from others, and also, years ago when my kids were little, we had prams too, but we would choose to walk most of the time, and if we had to travel by bus, we would get something suitable like a small buggy that folded easy, its not rocket science....”
by The3rd, Croydon
Monday, February 22 2010, 5:02PM
“Sharon - you are spot on.
I think that the problem is deep rooted in society. People are just generally more rude now than they were 15 years ago.
I remember when people used to queue for buses. Now it seems there is a free for all. I have witnessed women hair pulling to get onto the bus first.”
by Chantelle, Carshalton
Monday, February 22 2010, 5:01PM
“How can you collapse a pram that comes apart in two when you have a baby you have to take the pram off then collapse the frame and hold a child,,, Its not possible im not being disrespectful to wheelchair users my best friend is a wheelchair user,,, your comment you should of got off and walked and pushed your child you can push a wheelchair user as well only difference is age!
Also Joyce what is your comment suppost to mean about my name... and why should we shop at a paticular time if you need to go out at 5 or 4 or 1 we should be allowed to and be able to get on a bus hassle free with out either waiting for another bus as there is to many buggy users or wheelchair users!
Also Sharon, I can read and have read the signs for wheelchair users.. but why can they not have enough space for buggy users as well like I said my pram comes apart in 2 so is impossible to fold unless im not travelling on my own!”
by Sharon, Croydon
Monday, February 22 2010, 4:35PM
“I personally feel that the decision to allow buggies to occupy the wheelchair user space as a terrible idea. It has caused so much trouble to all who use the bus, passengers with buggies included. I regularly see people with buggies refusing to collapse them even when they don't have a child in the buggie at the time. I have even witnessed a wheelchair user get verbally assaulted which almost resulted in a fight because someone wouldn't collapse their buggy. Years ago we all had to collapse our buggies before boarding a bus whether we had one child, twins or triplets (although those with triplets didn't tend to use the bus) there were no exceptions. We had buggies to accommodate for this, they were called umbrella pushchairs, you could put them up and collapse them with one hand and took up very little room. If you do not have the luxury of a car and need to use buses then there is a likelyhood that you may have to make room for a wheelchair user or the bus you want to catch may have that space already occupied. Surely common sense should tell you to have a buggie that is designed to cope with this rather than moan about it. I regularly took the bus with 2 children a fold down buggie and shopping.”
by Negative, Kroydonistan
Monday, February 22 2010, 3:47PM
“Women get a year off work to look after a baby and we have to do all their work. Men don't get this. Now they want to take super-sized buggies on the bus and get in everybody's way. Us men have to put up with these women who want everything without giving a damn about anyone else.”
by LC, Croydon
Monday, February 22 2010, 3:19PM
“My daughter was told to take her 2 month old baby out of the pushchair and to hold her in her arms and fold the pushchair up before getting on the bus (she also had her neice with her who was 18 months old. She was told there was already a pushchair on the bus. She had to get somewhere in a hurry so she did her best to fold the pushchair up and hold both babies, when she got on the bus there was another pushchair on the bus carrying shopping no other children were on the bus. now who can explain that.”
by ...., ....
Monday, February 22 2010, 2:09PM
“Would be far better to walk with your buggy, if you have no problem walking that is...unless you have to go to london or somewhere further.
As for chantelle, too right you would have to get off if a person is in a wheel chair, they cannot walk, you can push your buggy with your baby in there....wheelchair users have priority, so have some respect.”